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News, Tips, Observations and Help relating to getting the best out of your Internet Broadband Wi-Fi in your home in Cardiff.
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Computerhomefix
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What precautions can I take to reduce power consumption for my home Wi-Fi and will there be any dissadvantages if I do this
You will save electricity if you do this.
How much will I save? That will depend on if it's just a router or if there are additional parts of that system such as Wi-Fi repeaters or extenders or Whole Home Discs.
There is no one answer fits every situation here, but a good approach is:
Any device that is switched on 24/7 AND feels warm to the touch, then that will make a noticable yearly consumption difference, if it is switched off overnight, every night. Every additional Wi-Fi device will multiply this amount.
You will have to either turn each device off and on manually every morning and evening OR you could install a timer switch (will use power too but not much) to do the switching off and on. This daily process will add some inconvenience .
One important thing you MUST consider, is whether you have any smart home devices such as door bells, Hive thermostats, Wi-Fi Aga's (yes, they exist), etc. that may not work if the Wi-Fi is turned off. This may be a deal breaker for those with such devices.
You may lose access to your telephone home system if you have a digital system which BT have been installing, apparently. To check, turn your router off, and then check your phone system works as expected.
Your router will establish a new IP address which may in rare events (such as using FTP software), upset you system. To test for this, switch your router off for a few mintes and then back on. If your equiment and software works, then this will not be an issue.
Also remember that a Wi-Fi router and system than take at least several minutes to start working after switch on, so this will add some further inconvenience.
This may sound obvious, but if you home is empty when you are at work during the day, then consider turning off then too.
If your router gets warm then consider switching it off when not in use. If it's not warm, then may not be worth the inconvenience.
What precautions can I take to help my home WiFi work during the hot weather that our new extra warm summers we are experiencing.
Home WiFi routers, WiFi extenders and computers including phones and tablets (iPhones and iPads) are not designed and built to work in high temperatures. Generally, most home devices will have a design specification to go no higher than 50C. This means that the chips used will usually stop working reliably above 50C and the life of any devices that get this high will be shortened.
While you may think that the recent UK temperatures are a long way off 50C, don't forget that all electronic devices generate their own heat. and in particular, routers will generate a lot of heat. Many routers will be hot to the touch and already be at 25C in a cold room. So when the weather is really hot, your devices will easily go above 50C and you will very likely experience a drop in performance or they will stop working. I.e. the internet performance drops or dissapears.
Don't place any devices in direct sunlight. This is really important and applies to routers that are often located near the front of a home near a window. Either move the router if you can, away from direct sunlight or introduce some shade, such as a drawn curtain.
The same applies to any other electronic device such as a computer or WiFi extender.
For situations where you can't shield the router or computer from tegh sun on a really hot day, then you may need to invest in a fan to blow air over the devices.
Do you need to get reliable WiFi from your house or home to an out-building such as a garden pod, outside study, shed or garage? Then you should read this.
Until about the start of 2021, there was no really good reliable way to use a wireless system to extend your WiFi outside your home. Plenty of WiFi products promised speed and reliability, but often these would become unreliable, or conflict with a neighbours similar system or they just failed due to poor low cost manufacture.
Up until about 2021, the most reliable way to get WiFi outside your home was to use a network cable. otherwise known as a CAT5 or Ethernet cable, and run the cable from your router to an outside building that was dry and had power, i.e. inside a room.
Technically this is very reliable, but there are many issues that make this method both very expensive to do properly and there are also things that can stop the system working.
These include:
Cables are low cost, but the installation of the cable can be considerable and often run into £100's. The cable must be installed correctly, which means that the cable must be run inside a sealed pipe through sealed holes and ideally buried safely underground. Running cables under roof eaves will not work for long unless the cables are completey protected with a strong pipe.
In addition, you must add in the cost of an additional router (£50-£150) to go in the outbuilding and then have that router professionally setup correctly, so that any change of your main router will not break the system.
To install an external cable correctly, can be very expensive, and will require several hours of skilled instalation to do correctly and may need further repair work. It is very easy to do this badly, without making sure that the cable does not get damaged by water or rodents. Squirrels love knawing through these cables if they are exposed!, and once the cable gets water ingress and wet with frost damage, it will start to fail.
By not using an experienced installer, you risk damage to your home, such as brick or render damage, or internal plaster or wallcovering damage during the installation. Even worse would be drilling into a water pipe or electric cable resulting in an even bigger problem. We have seen lots of damaged plaster or chuncks of brick or render missing from where these cables have been fitted.
By far the best solution today, is to use the best of the best and most reliable WiFi systems, correctly installed and even more importantly, positioned in the correct locations, to extend WiFi beyound your home. These systems and our installion is considerably lower cost that an external cable solution and our solution has none of the cable solution risks.
Our solution does NOT require any drilling whatsoever, and the installion takes no more than 1 hour. The Computerhomefix solution is a Win Win Win solution for todays WiFi needs.
My broadband supplier promised me coverage throughout my home and I can't get any Wi-Fi in some of my rooms.
Your Wi-Fi router just won't reach every part of your home and for most people one router just can't reach the whole home. The signal will get weaker and weaker until the signal strength is too weak to deliver the Internet to where you need it.
Domestic Wi-Fi routers such as the one you will have in your home, are limited by law, to transmit no further than 200 feet, outside in perfect conditions, i.e. in the middle of a field on a sunny day. For this reason you can't just turn up the power of your router. It's also the reason that the new router you just bought, is no better than the old one.
The list of things that will decrease or even stop the Wi-Fi signal include:
The solution here is to extend the reach of your Wi-fi to reach all of your home using the latest technology Mesh systems. These can be a challenge to setup and configure and that is where we can help you with our Wi-Fi services in Cardiff. Our expertise extends to knowing excctly where to position these devices to get the most reliable performance.
Choosing the correct and best devices for your home is important
These are challenging to setup correctly
Positioning the devices in the best possible location is very important
Confirm the system is working by completing a Wi-Fi survey
What is the most important thing for you? Is it Speed or reliability of service? Getting problems sorted out quickly is what matters.
The answer is reliability. We are constantly bombarded with speed, when what we actually need as a minimum requirement, is that the speed is fast enough when ever we want to use it. We don't need more speed, we need more reliability.
There is no set minimum speed, however a reliable 20Mbs service should be fast enough for most. If you achieve that sort of speed, but your requirements demand more, then you will probably know what speed you need. I.e. if you are using your internet for fast responsive gaming or have multiple users all watching different streaming services at the same time. If you have signed up to a 65Mbs service then it would be normal to see 35Mbs and above.
Visit SPEEDTEST to check your download speed at different times of the day.
Broadband Internet delivery into homes is prone to many issues that will reduce or stop the service.
Your Internet service will degrade or fail often, yet you will probably only notice it when you are using it to do something like watching NETFLIX or iPlayer and notice the TV pauses or freezes.
The important things to consider are:
Unfortunately, this varies between Internet providers.
If you have an Internet problem and can't speak to a human being from your Provider, change your Provider. It is essential that you quickly speak to someone who can get the issue fixed ASAP, everytime you have an issue. Speak with your neighbours if you can, to see if others are having the same issues.
Broadband providers are not all the same so be careful who you sign up with.
All Internet Broadband providers are not equal. Some own their technology, some don't own any part of the technology and just sub contract to another provider. Some have UK based support, some have support based not in the UK, some create obstacles making it far more difficult than it should be to contact them - Virgin Media.
Broadband is just a service like insurance, water supply, etc.. Some will run promotions to draw in new customers and some will penalise users who stay with them by increasing prices when they can get the same service much cheaper as a new user.
We have not noticed any difference between the different routers used by the various providers. If a router is not powerful to reach the loft or to reach the furthest bedroom in the house, then another providers router will not make any difference in our experience.
We have heard great things about all of the providers and also bad things about them too. Not one provider stands out as being better than any other, consistently over time. They all seem to change their support systems, so that for example, their support staff may be based in the UK, but that could change in the future.
What we have not found is a provider who places reliability above performance, with a compensation package for loss of service and down time.
Currently, we hear less bad things about TalkTalk and Sky.
BT are currently installing VOIP digital services to new users and have not yet addressed the OFCOM warning about making emergency calls reliable for the most vulnerable. Read our latest update on this, here.
Beware of Internet Broadband providers who try to dazzle you with technical terms and jargon.
Remember, what you want is a reliable service and having the fastest internet in Cardiff or being able to connect up to 100 devices in your home is not important.
You will no doubt be offred a "better" or "faster" service, and pay more for it, for a Fibre type of service.
Here are some things to consider:
Cardiff was one of the first areas in the UK, to get fibre optic cable broadband from CabelTel, who became NTLWorld, who then bacame Virgin Media. That was over about 20 years ago, so that means that system is now far from being considered new.
In our opinion, try to choose a provider that uses the latest Fibre cables which are being delivered to most residential areas of Cardiff at a fast rate. Check with your Internet provider or the providers you are considering changing to, what type of system they use or when they will switch over. This reccomendation is based on reliability of new equipment over old cabeling.
Providers who use the new system will no doubt be bombarding you with advertising offering a signifcant speed boost and cost hike.
At certain times of the day your Internet Broadband Wi-Fi may be working just how it want it to work. Then after 3:00pm, it gets worse and worse.
Your Internet connection that is delivered into your home can vary a great deal throughout the day.
Note this is nothing to do with your Wi-Fi in your home and is just the delivery of the internet into your router and is the bit that your Internet provider controls.
If you are sharing an old technology telephone line with your neighbours, then at peak times of the day, i.e. the evenings, your Internet speed may drop to the point that you notice it or notice "buffering" delays when watching NETFLIX or iPlayer. If you are lucky enough to have had your local phone lines (under the road or pavement) upgraded to the newer Fibre phone lines, will reduce or eliminate this effect.
The best way to determine if your are suffering from a slow internet problem, is to check the speed of your Internet that is being delivered to your router. Using a phone, tablet or computer that is as close as possible to the router, i.e. visit SPEEDTEST to check your download speed at different times of the day.
If it slows down at peak periods then the supply into your house is the problem.
If you have signed up to a 65Mbs service then it woud be normal to see 35Mbs and above.
SAVE MONEY Change your Broadband supplier to get a better deal and pay less for the same service - Here are some tips.
The best deals are almost always found by using a service such as USwitch to search for the best deals. We have no affialiation with USwitch but have found them to be the among the best from our experience, and have heard similar good things from others. There are other similar services such as GoCompare, etc., so our advice woudl be to Google a phrase such as best broadband deals, and then check them all.
Based on our experience and what others tell us in Cardiff, Wales, going directly to a provider will often NOT get you the best deal. Also, ask yourself, why new users get a better deal than YOU do, from the provider you have been with for years? (Yes looking at VirginMedia again).
For example. In December 2021, the best deal for a 67Mb fibre service was available from TalkTalk directly for £30 per month for 18 months. That same service was available for £20 per month for 18 months plus a £100 money back voucher from USwitch for what appeared to be the same TalkTalk service.
Don't forget that when you contract ends after usually 18 months, you can switch to a better deal.
Enough is enough is enough. When to change and things to consider.
Today, Broadband Internet providers are a service provider very much like Insurance, Electricity, Gas, etc.. They all have a contract of about 18-24 months long, that comes to an end, and after that time you can switch, without any penalties, to another provider.
The answer to this question is almost always YES, if you are not happy with your service or want to save money.
The best time is after your contract ends.
Be careful that your contract is not renewed as a way to keep you hooked in for another 18 months. E.g. Accepting a new "upgraded" router will usually come with a contract renewal. Also, a performance boost to match the competition (Looking at you VirginMedia here) will come with a contact renewal.
Yes. This is exactly how we always setup your wi-Fi network for you. If you have to constanty select a different Wi-Fi network depending on where you are in your house, then your Wi-Fi has not been correctly setup or is an out of date system.
You must have just 1 Wi-Fi with the same Password used wherever you are in your home.
We don't need more passwords in our lives. We need less wherever possible.
Yes. This is exactly how we always setup your wi-Fi network for you. If you have to constanty select a different Wi-Fi network depending on where you are in your house, then your Wi-Fi has not been correctly setup or is an out of date system.
You must have just 1 Wi-Fi with the same Password used wherever you are in your home.
A Wi-Fi Survey is simply a thorough check to find the dead Wi-Fi spots or difficult areas for Wi-Fi to work well, in your home and to then plan how to deliver Wi-Fi throughout your home so that the Wi-Fi signal reaches every room. We always carry out a Wi-Fi Survey to make sure that we position everything in the best possible location. When the system is setup correctly and functioning, we then carry out real life tests to make sure you have the performance you expect.
A Wi-Fi Survey is simply a thorough check to find the dead Wi-Fi spots or difficult areas for Wi-Fi to work well, in your home and to then plan how to deliver Wi-Fi throughout your home so that the Wi-Fi signal reaches every room.
We always carry out a Wi-Fi Survey to make sure that we position everything in the best possible location. When the system is setup correctly and functioning, we then carry out real life tests to make sure you have the performance you expect.
Having years of experience of doing this has taught us how to quickly assess a house layout, and to quickly find the best solution to get your new Wi-Fi system up and running.
This is our advice on where to buy anything to do with computers such as PCs, Laptops, Desktops, iPads, Apple Macs and printers in Cardiff
The answer to this question has changed many times over the years. However, in the last decade the answer has always been the same, because one place stands out head and shoulders above everyone else. We have no affiliation with any suppliers and base our advice on our experiences, and on having recommended and then checked up on our recommendations.
If you are looking for anything to do with computers, ranging from Laptops and desktops to printers and keyboards go to John Lewis.
Why John Lewis?
There are many reasons including:
TIP: If you are buying an Apple product, then buy it from John Lewis because you get an extra year warranty for the same price.
Check out John Lewis' Computer Buying Guide
BT will cut off the old current phone system in 2025 and are already rolling out digital only systems
Phone & Internet users in Cardiff have been given notice or have been offered an "upgrade" to a fully digital system. Many phone users in Cardiff are already using the system! This means that in future, landline calls will be delivered over digital technology called Voice over Internet Protocol (VoIP), which uses a broadband connection.
There are currently a great deal of concerns about this for some users.
The new "digital" system will require that your conventional telephone system will be dissconnected and cease to work, and you will need to plug your current phone into a new "digital" router. If you have any other services such as a RED button alert system that calls for help or assistnce, that will also have to be plugged into the new system.
In short, if the whole system is working then it will be a good thing. However, if just one part of the system doesn't work, the system will not work unless you have a backup system. The system depends on the Internet working fully, which will be dependent on the following:
During recent powercuts across large areas of the UK, power was cut for many days, yet vulnerable people were still able to use their "old fashioned" phone to contact the emergency services or family. the old system is indeed old technology but it has been very very reliable.
According to OFCOM:
"If you rely on your landline - for example, you don’t have a mobile phone, you’re unable to use a mobile phone or you don’t have mobile signal inside your home - your provider must make sure you are able to contact the emergency services during a power cut. This could be in the form of battery back-up so your landline will continue to work, or giving you a basic mobile phone to use in this situation."
This situation has yet to be resolved by BT. At this point, it looks like additional equipment with additional costs will be required.
If you are offered an upgrade to the new system, then carefully consider the full implecations of the switch over.
This will mostly affect users who don't have a mobile phone and that often means the most vulernable people.
The system changeover has clearly been rushed through too quickly with promises of higher quality phone calls yet has cpmpletely ignored the needs of the most vunlerable.
This the first of what we hope will become a regularly updated area to announce news and provide tips for anyone using Wi-Fi in their homes.
If you have any questions, then please just email them in using EMAIL or WhatsApp and if the information would be of interest to others, then it will be included here.
Pleas check out the HOME PAGE where there is plenty of information about our services.
We started off as a general home and small office service for any computer related problems, where we visited you, over 25 years ago.
Our expertise developed into providing general PC & Laptop support, but mainly Apple Mac computer onsite services for home and business owners in the Cardiff area.
Today we still provide these services, but have specialised in providing assistance in getting your Wi-Fi internet broadband to work properly in your home or office.
It is fair to say that along the way we have pretty much experienced every difficult Wi-Fi situation, and we have yet to be defeated.